The awards won and what the judging panel had to say about the company in each award category can be seen below.

SILVER - UK Best Small Estate Agency of the Year

"Despite the tough trading conditions, FBM has retained all their staff, kept their promises and increased market share, sticking firmly to their principles of being honest, reliable and trustworthy; an ethos which has strengthened their focus on getting the basics right and extending their offering from there. The addition of several new departments and services has allowed the staff to evolve their skills and can only be good for the customers. Unafraid to make changes they have spent time identifying where they can improve and this approach has led to excellent implementation of new technologies and processes resulting in direct impact on the business and the customer experience. As an example of an agency providing a complete property service, FBM were a joy to judge and should be extremely proud of their business model."

GOLD - Best Small Wales Estate Agency of the Year

"It is apparent that FBM know their stuff and operate accordingly. The directors are fully involved at grass roots level and operate a transparent business model with the team also fully aware and involved at every level. Innovation is encouraged and a personally delivered sellers guide has seen listing conversions rise by 40% in recent months with increased market share alongside. Significant investment in new technology and software has increased efficiency enabling an ever better customer experience."

You can watch a video of the gold award being presented to Dominic Subbiani and Luke Remington by James Cracknell by clicking the link below.